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| UPCOMING EVENTS |
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| PhD Defence M.J. Haring - 29 March |
M.J. Haring will defend the thesis titled "With a little help from my friends" on 29 March at 13:45 in the Aula. |
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| KIN Summer School Application Deadline - 1 April |
The KIN Summer School is organized by the KIN Center for Digital Innovation of the VU University Amsterdam together with the Amsterdam Business Research Institute (ABRI). During 4 intensive days participants and faculty will discuss research in the field of Digital Technology, Knowledge and Innovation.
For the most recent information please refer to our website. |
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| Free Entrepreneurship Workshop - 4 April |
The Center for Entrepreneurship offers a free entrepreneurship workshop which enables students from VU Amsterdam, Amsterdam University of Applied Sciences (HvA) and Amsterdam University of the Arts (AHK) to work on their business skills, with the help of a professional business coach.
The workshop will be held on 4 April from 16:00 till 18:00 at the Vrije Universiteit.
Sign up: cfe@vu.nl |
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| Presentation Jeff Thompson - 2 April |
On Tuesday, the 2nd of April, we will welcome Jeff Thompson at the M&O department. He is a visiting scholar from USA (Utah) and will stay with us until 30th April.
On the 2nd of April Jeff will talk about the importance of meaningful work for organizations and employees nowadays, and present some of his work. Including his famous paper “The Zookeeper’s Secret” which he wrote together with Stuart Bunderson.
His presentation will be hosted at the pantry (4th floor) from 3.30-4.30pm. After the presentation, drinks will be served at the pantry in an informal setting.For more information please click here. |
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| KIN Talk Marten de Jong - 5 April |
Partner architect at the Amsterdam based firm de Architekten Cie, Marten de Jong works on retail, housing, office and education projects. The focus of his experience is with the sustainable (re)development of areas, buildings, recent heritage, and protected cultural landscapes, where he champions adding value in an increasingly dense urban environment.
The Talk will be held on 5 April from 16:30 till 17:30 in the pantry of the fifth floor.
Join Martin for our upcoming KINTalk, where he will give us more insight into how he and his company are using digital innovation in bringing the circular economy to the building industry. More information and registration. |
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| NEWS |
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| Kathleen Stephenson successfully defended her thesis. |
Today at 13:45 Kathleen Stephenson successfully defended her thesis.
Flexible open-plan offices have surfaced as a trendy office design sweeping across all kinds of organizations. This trend has mushroomed much faster than academic research has kept up with, and as a result, managers and workers alike question how do flexible open-plan offices influence my work?
The dissertation examines how one group of people, academics, do work and make sense of their work when situated in a flexible open-plan office. The iconic image of an academic is at her desk, surrounded by her books, papers, and coffee is disrupted with such an office, but how and in what ways? |
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Does she become someone different? Does academia as a profession change? Might academics use these changes to their advantage? With an ethnographic case study of academics in such an office, this dissertation begins to answer these questions.
The findings of this dissertation emphasize the importance of space when it comes to work, managing, and organizing, but does not assert physical arrangements determine outcomes. Even so, it calls for researchers and managers to take space seriously by highlighting how it is wrapped up in defining who we are, what we do, and how we do it. As space continues to be experienced in different ways due to technology, this dissertation is only the start of a much needed body of scholarship.
Kathleen A. Stephenson is a Lecturer in Human Resource Management at the University of Liverpool Management School. She earned her PhD at the Vrije Universiteit Amsterdam. Prior to her PhD research, Kathleen received her Master of Arts degree in Cultural Analysis (cum laude) from the University of Amsterdam, and Bachelor of Arts degree in English Literature and Cultural Studies (summa cum laude) from Drake University. Her research interests include workspaces and organizing, ethnography, process research, identity, and organizational change. |
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| Open Access Article: ‘Outsourcing the pain, keeping the pleasure’ |
| Together with Anne Kranzbühler, Mirella Kleijnen and Peeter Verlegh have published their article ‘Outsourcing the pain, keeping the pleasure: effects of outsourced touchpoints in the customer journey’ in the Journal of the Academy of Marketing Science. |
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The article dives deeper in the so-called ‘touchpoints’ in the customer journey of firms. Kranzbühler, Kleijnen and Verlegh find that organisations often struggle to manage these touchpoints in their customer journeys that consumers perceive as dissatisfying. They examine how branded outsourcing as a strategy could reduce the negative impacts of these touchpoints. In a series of experimental studies, they find that brands can actually reduce the detrimental impact of those dissatisfying touchpoint. Next to that, their findings show that the explanation for the effect of branded outsourcing goes beyond the consumers’ responsibility attributions. As improving the customer experience is a top priority for a large number of companies, the findings in these study are an important read.
Want to read more? The article is open for everyone to read and share. You can find the article here. |
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| EVENT OVERVIEW SPRING 2019 |
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